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Customer Service
eVasthra customer service
Shipping & Delivery
We are based out of US and we ship products to all part of US right now. We have multiple shipping options available based on your need from Next day air to economy shipping ( 4 - 7 Business days). Our shipping partner is UPS. We process the order the same day and we ship it the same day in UPS and provide tracking number.
Privacy & Security
We respect your privacy and are committed to maintaining it. When you shop with eVasthra, you would be asked for some Personal Information such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and password.
We would not be sharing this information with any other company for mailing or marketing purpose. We do not hold any of your credit card information. This information is securely collected by our authorized payment gateways. With the industry's most-advanced encryption, fraud prevention and protection policies, our payment gateways are dedicated to keeping your account safe and secure.
Returns & Replacements
We have a liberal return poilcy and we do accept return in case of any genuine damage. You can send back the item you have purchased to us in its original condition and tags with the same package within 10 days after receiving the products, in case you do not like it for any reasons.
In case of genuine fault from our side, we will refund the money including the shipping cost or we may replace the product without additional charges. The return address is mentioned in the Return Authorisation Form →.For queries regarding product alteration or for sending the item(s) back to us for alterations, please send an email at: support@evasthra.com. Please AVOID using Return Authorisation Form to inquire about alterations
Ordering
Ordering thru eVasthra is simple process similar to any other eCommerce websites.
Payment, Pricing & Promotions
Pricing & promotions are subject to eVasthra. The payments are made thru the secure payment gateway. We do not hold any of your credit card information. This information is securely collected by our authorized payment gateways. With the industry's most-advanced encryption, fraud prevention and protection policies, our payment gateways are dedicated to keeping your account safe and secure.
Viewing Orders
You can view the orders by signining in to your account in "Orders History". You will be getting email when the order is placed with the invoice and shipping/tracking information is provided when the order is processed and shipped.
Updating Account Information
You can update the account information by loggin in to your account under " My Account"
